1. Who we are
Port St. Lucie Appliance Repair (“we,” “us,” or “our”) provides residential appliance repair services in and around Port St. Lucie, FL. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit portstlucieappliancerepair.com, submit a service-request form, contact us, or communicate with us by phone or SMS. We do not operate an online checkout or take prepayment through this website.
Contact: portstlucieappliancerepair@gmail.com· (772) 501-9870· 2217 SW Gray Beal Ave, Port St. Lucie, FL 34953
2. Information we collect
- Contact & service-request details: name, phone number, email, ZIP or service area, appliance type, preferred contact times, and problem descriptions you submit through our lead-generation / contact forms.
- Communications: messages you send us and records of calls or texts related to your service request.
- Technical data: IP address, browser type, device information, pages visited, and approximate location derived from network data.
- Marketing attribution (if present): UTM parameters and advertising click IDs that help us understand how you found our site.
3. How we use information
- Respond to contact requests and coordinate in-home diagnostic visits
- Send transactional SMS and email updates you consented to receive
- Respond to inquiries and provide customer support
- Improve our website, contact forms, and service quality
- Comply with legal obligations and protect against fraud or abuse
4. Cookies & similar technologies
We may use essential cookies and similar technologies to operate the site, remember preferences, and measure performance. If we use analytics or advertising pixels, those tools may set their own cookies subject to their privacy policies. You can control cookies through your browser settings; disabling some cookies may limit site features.
5. Service providers
We use trusted processors to operate our business—for example, hosting (such as Vercel), maps and reviews (Google Places / Maps), communications (Twilio for SMS/voice), spam protection (Cloudflare Turnstile), lead and rate-limit storage (Upstash Redis), and optional analytics. These providers process data only as needed to provide services to us and under appropriate contractual safeguards. We do not use Google Calendar or an online payment processor on this website.
Mobile Information & SMS Disclosures
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. SMS consent & messaging
SMS consent on our forms is voluntary and unchecked by default. Checking the box opts you in to transactional and account-related texts from Port St. Lucie Appliance Repair at the number you provide (service-request follow-up, technician notifications, invoice alerts). Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of requesting service or paying on-site. Carriers are not liable for delayed or undelivered messages.
7. Data retention & security
We retain service-request and communication records as long as needed for service, warranty follow-up, accounting, and legal requirements. We use reasonable administrative, technical, and physical safeguards; no method of transmission or storage is 100% secure.
8. Your choices
You may update contact details by calling or emailing us, opt out of SMS by replying STOP, and request access to or deletion of personal information subject to applicable law. California and other state residents may have additional rights; contact us to exercise them.
9. Children’s privacy
Our services are directed to adults seeking appliance repair. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” above will change when we post revisions. Continued use of the site after updates constitutes acceptance of the revised policy.
Related: Terms of Service · Contact